Consumer Access to Health Care Records and Complaint Information
Insight Mental Health, PLLC
​
In accordance with House Bill 4224 (effective Sept. 1, 2025) and Texas Health and Safety Code Section 181.105, Insight Mental Health, PLLC provides the following information to assist clients and members of the public with:
​
•Requesting access to health care records
•Contacting the state licensing authority
•Filing a consumer complaint
​
How to Request Your Health Care Records
​Current and former clients may request copies of their counseling and mental health records maintained by Insight Mental Health, PLLC. Requests must be submitted using one of the following methods:
​Email (preferred)
office@insightmentalhealth.net
​Mail
1701 Southwest Parkway, Suite 210
College Station, TX 77840
​In person
By appointment only
​Office phone
979-217-1116
​Office fax
979-985-2156
​
To help prevent delays, please include the following information with your request:
•Client full legal name and date of birth
•Current phone number and/or email address
•Description of records requested, including specific dates if applicable
•Preferred method of delivery, such as secure electronic delivery, mail, or in-person pickup
•Client signature and date
​
If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney. Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.
​
​
Licensing Authority Information
Insight Mental Health, PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Professional Counselors, Marriage and Family Therapists, Psychologists, and Social Workers in the State of Texas.
Questions regarding licensure or professional regulation and complaints may be submitted through the Council’s website:
https://bhec.texas.gov/contact-us/
​
Filing a Consumer Complaint
Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division.
​
Complaints may be submitted online at:
https://www.texasattorneygeneral.gov/consumer-protection
​
When submitting a complaint, include relevant dates, names, and any supporting documentation if available.
For further assistance, contact the Consumer Protection Hotline at 1-800-621-0508
​
Questions Regarding House Bill 4224
​For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at: